GBV-survivors complain about poor service by SAPS at police stations

CAPE TOWN. – A survey about the police’s management of gender-based violence (GBV) cases revealed that survivors of GBV received poor services at police stations, according to a report by

The survey has shown that victims courageous enough to report to police stations were treated with disdain. It found that:

* 80% of victims were not interviewed in private.

* 60% of complainants were not afforded an opportunity to offer information during the investigation or trial of the case.

* 80% were not informed of their right to protection from threat, harassment or intimidation.

* 60% were not informed of support services in their community.

* None of the victims were informed on how to apply for monetary compensation where damages or financial loss was experienced.

The survey was contained in an initial report by the Western Cape Police Ombudsman who investigated the police’s management of GBV cases. (Source:, 19th August 2021).

A sample of complaints against the Family Violence, Child Protection and Sexual Offences (FCS) Unit was used to identify some weaknesses of the unit.

Community Safety MEC Albert Fritz who requested the investigation April, said:

“So far, this initial update provided to me confirms what we know in ever greater detail. We know that victims of GBV are not receiving the appropriate service and treatment at SAPS stations.

“SAPS is keen to improve the service: that is why they have established the FCS, and the FCS has already done significant work. But more needs to still be done, and the update from the Ombudsman gives us a closer glimpse into exactly what that means,” said Fritz.(, 19th August 2021).