Chatbot-initiative ‘a game-changer for women trapped in abusive relationships’
Chatbot-initiative ‘a game-changer for women trapped in abusive relationships’
The women-led organization 1000 Women Trust has launched a Chatbot-initiative to provide a 24-hour service to women and children, an intervention set to become a new benchmark for South African organizations working with survivors of gender-based violence.
“We developed and completed the Chatbot Initiative, a 24-hour WhatsApp technology-based tool which women and children can access support and educational resources at any point in time on their mobile devices,” said Tina Thiart, co-founder and trustee of 1000 Women Trust.
“The real advantage of a tool like the 1000 Women Chatbot lies in how it bridges gaps for women who previously had no access to structured, immediate, and safe guidance,” Thiart said.
“Many women in rural or underserved communities may not have access to shelters, councillors, or legal aid. A chatbot can provide instant information via a mobile phone, which is often more accessible than in‑person services.
“Unlike human services limited by office hours, the chatbot is always on, offering support at any time of crisis or need. This is why 1000 Women Trust’s Chatbot-initiative is set to be a game changer for the industry,” Thiart said.
“The Chatbot-initiative is set to be a lifesaver for women trapped in abusive relationships,” said Bianca Charles, office manager of 1000 Women Trust.
“A woman or girl in distress of need can be offered immediate relief as the Chatbot provides a comprehensive database of helplines and centres for immediate assistance,” says Charles.
“The Chatbot-initiative offers women access to trauma training and anti-bullying material developed by 1000 Women Trust. It also provides potential lifesaving information like how to get a protection order as well as legislation about women’s rights,” said Charles.
“In the first quarter of 2025, the official crime statistics revealed that 10688 rape cases were recorded, while the number of sexual offences totalled 13453. A Human Science Research Council study revealed recently that 7.3 million of SA women were subjected to physical violence in their lifetime. Therefore, the Chatbot-technology is critical,” Charles emphasized.
“Unlike human services limited by office hours, the chatbot is always on, offering support at any time of crisis or need,” Charles said.
Traditional campaigns often focus on raising awareness, but the chatbot provides immediate, actionable guidance — safety planning, and access to resources, Charles added.
“In essence, the chatbot initiative sets a new standard by bridging the gap between awareness and empowerment. It shows that organizations can go beyond telling women “GBV is wrong” to actually helping them escape, rebuild, and thrive,” Charles said.
The chatbot-initiative can become an invaluable research ally in the fight against the scourge of GBV, according to Charles.
“Anonymized usage data can help organizations understand patterns – like what women ask most, where gips in service delivery exist and which resources are most needed. This evidence-based feedback can allow NGO’s and policy makers to refine strategies in real time,” Charles said.
The initiative is the product of a four-month research, development and refinement phase by the Trust and their technology partners.
The Chatbot offers 24/7 guidance and safe information, is accessible to all communities and will include stories of hope and resilience as well as training on rights and resources, says Thiart.
On WhatsApp, it’s free, fast, and always there when you need it.
How to Register
1️⃣ Save 087 373 1585 as a WhatsApp contact
2️⃣ Send “hi”
3️⃣ The chatbot will invite you to complete a sign-up form
1000 Women Trust is a South African non-profit organization dedicated to combating gender-based violence (GBV) and femicide through advocacy, education, and, skill-building.
For over 20 years, it has empowered women, trained over 10,000 trauma councilors, and supported community projects to power, inspire and empower women.
For more information, visit the Trust’s website on 1000women.co.za or phone (061) 4690479.











